1. General Questions:
Why are you decommissioning the mobile app?
We are consolidating our digital offerings to focus our resources on a single, robust web platform. This strategic decision allows us to deliver innovations more quickly, provide more consistent experiences across devices, and enhance overall performance. Our web platform is fully optimized for mobile browsers, providing the same functionality with a responsive design that works on any device.
Does this mean Funding Societies is shutting down?
Absolutely not. Our business continues to operate normally. We are only decommissioning the mobile application while maintaining full service through our web platform. All services remain unchanged and fully accessible.
Will I lose access to my portfolio?
No. Your account remains completely intact and fully accessible through our web platform. This change only affects how you access your account.
How long do I have before the mobile app stops working?
The mobile app will be decommissioned in Singapore on 15 August 2025.
2. Account Access and Management
How do I access my account after the mobile app is decommissioned?
Simply visit https://fundingsocieties.com/ from any mobile or desktop browser and log in using your existing credentials. The web platform provides all the same features and functionality as the mobile app, with an interface optimized for both mobile and desktop browsing.
Is the web platform secure to use on my mobile device?
Yes, our web platform employs the same robust security measures as our mobile app including encryption, secure login, and fraud monitoring. We adhere to industry standard protocols to ensure your account remains protected, regardless of the access channel.
Do I need to create a new account for the web platform?
No. Your existing account credentials (username and password) will work on the web platform. There's no need to register again or create a new account.
Will I still have access to my investment history and documents?
Yes. All your account history, transaction records, statements, and documents remain fully accessible through the web platform. Nothing is lost in this transition.
3. Web Platform Experience:
Is the web platform difficult to use on a mobile device?
No. Our web platform has been optimized for mobile browsers, providing a responsive experience that adapts to your screen size. Many users report that the mobile web experience is just as convenient as the app, and in some cases offers improved navigation and readability.
How can I make the web platform feel more like an app?
You can add our web platform to your home screen for quick, app-like access:
For iPhone:
Open your mobile browser and visit our website
Tap the Share icon and select "Add to Home Screen"
For Android:
Open your mobile browser and visit our website
Tap the menu (three dots) and select "Add to Home Screen"
This creates an icon on your home screen that opens our website directly, providing an app-like experience.
Are there any features in the mobile app that won't be available on the web platform?
No. All features currently available in the mobile app are already available on our web platform. In fact, some features may be enhanced on the web platform due to our consolidated development focus.
Will the web platform work on all mobile devices?
Our web platform works on all standard mobile browsers, including Safari, Chrome, Firefox, and Edge, regardless of whether you're using iOS or Android. It's designed to be responsive and adapt to different screen sizes and devices.
4. Support and Assistance:
How can I get help with using the web platform?
We offer multiple support options:
Email support at info@fundingsocieties.com
Phone support at +65 6221 0958
Live chat support through our website
Our office hours are Monday to Friday from 09:00 - 18:00
What if I have trouble logging in to the web platform?
If you experience any login issues, please contact our support team immediately. Common solutions include:
Resetting your password through the "Forgot Password" link
Ensuring you're using the same email address registered with your account
Clearing your browser cache and cookies
Trying a different browser
Will there be additional support during the transition period?
Yes, we have expanded our support team availability to assist you through this transition.
Here’s how you can reach us:
Email: info@fundingsocieties.com (Subject: App Decommissioning)
Phone: +65 6221 0958 (Mon – Fri, 9AM – 5PM)
Live Chat: Available on our website
We’re here to help — don’t hesitate to reach out!