A well run service would require regular maintenance and Funding Societies is no different! A scheduled maintenance message will be displayed on our websites in advance and we will avoid any crowdfunds to happen at that time.
In the event if there’s an unforeseen down time, you may contact our team via the following methods:
Live chat on our web page: Click on the chat bubble at the bottom right
Live chat on our mobile app: please proceed to “Settings” > Live Chat
Email : invest@fundingsocieties.com
Our office hours are Monday to Friday from 09:00 - 18:00 (excluding public holidays).
Examples of services we will be able to assist you with, including (but not limited to):
Raise a withdrawal request
Register deposits made
Request for fact sheet of an ongoing crowdfund
Opt out of an existing investment (applicable when note isn’t fully funded)
Repayment enquiries
Portfolio enquiries
Technical issues regarding your account