Some changes to your personal information can be made independently by yourself, while others have to be verified by us, to safeguard the security of your personal data and information.
Changes that can be independently made
- Mobile phone number : you can change your mobile phone number when you login on our website. This is to ensure that our 2FA process operates effectively, even when you change your number.
Changes that have to be verified
These are some examples where we require you to request a change through email (firstname.lastname@example.org) :
- Email address
- NRIC or Passport number
- Tax residency
- Default bank account
For such requests, do include any supporting documents that clearly show your updated personal information. If you have further queries on what specific documents are required, do reach out through the chat feature or through email.